QA Officer - Insurance - Macclesfield


A Quality Assurance Officer is required by an exciting technology driven financial services business, looking to take advantage of the ever growing FinTech movement. Candidates can expect a salary of up to £25,000.

The Role:
We're looking for an experienced quality assurance officer looking for a new challenge. The candidate must be CeMAP qualified and have a desire to grow with the role, we envisage this role becoming a QA manager position as the team expands.

You will support line managers in completing call monitoring and file checks, reporting back live time and completing MI on a range of different areas.

Responsibilities:
You will be responsible for listening to and auditing a variety of internal advice activities and applying a framework of objective criteria to make appropriate assessments.

You will complete call monitoring assessing compliance, soft skills areas, missed opportunities and ensuring that the customer journey is followed.

Requirements

  • Quality assurance or similar role experience, minimum of 12 months
  • Impeccable attention to detail
  • CeMAP qualified
  • Mortgage industry knowledge

Client:
CV Screen is working with a leading financial company. The company have a track record of success and have an excellent reputation within their marketplace.

Salary:
Basic salary to £25,000 + benefits

Location:
Macclesfield, Cheshire

To Apply:
Please email your CV through to jason@cvscreen.co.uk in strict confidence.

Job ref: 12363




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